Privacy Policy
Last updated: 9 September 2026
Black Feather Services, a trading name of Two Mates Renovation Pty Ltd (ABN 83 659 949 809), respects your privacy. This policy explains what personal information we collect through this website, why we collect it, how we use and store it, and how you can access or correct it.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We only collect personal information that is reasonably necessary for our business as a construction services contractor. This may include:
- Information you give us directly through an enquiry or contact form, by email or by telephone: your name, company, email address, telephone number, project location and the details of your enquiry.
- Technical and usage information collected automatically when you visit this website: IP address, browser type and version, device type, referring page, pages viewed and time spent on them.
- Advertising identifiers passed in the web address when you arrive from an online advertisement, such as Google click identifiers. These let us understand which advertisement led to an enquiry.
We do not collect sensitive information as defined by the Privacy Act, and we do not knowingly collect information from children.
2. Why we collect it
- To respond to your enquiry and prepare a quotation.
- To deliver, administer and invoice our services.
- To understand how the website is used and to improve it.
- To measure the effectiveness of our advertising.
- To meet our legal, insurance and work health and safety obligations.
3. Cookies and analytics
This website uses cookies and similar technologies. A cookie is a small text file stored on your device that lets a website recognise your browser on a later visit.
We use Google Analytics to understand how visitors use the site, and Google Ads to measure and improve our advertising. These services may set cookies and collect information about your visit. This information is processed by Google in accordance with its own privacy policy, available at policies.google.com/privacy.
You can refuse or delete cookies through your browser settings. Doing so will not prevent you from using this website, although some functions may not work as intended.
4. Who we disclose information to
We do not sell, rent or trade personal information. We may disclose it to:
- Service providers who help us operate the business and this website, including website hosting, email, form handling and analytics providers.
- Our insurers, accountants and professional advisers, where reasonably necessary.
- A principal contractor or client, where required to deliver a project you have engaged us for.
- Any person or body where disclosure is required or authorised by law.
Some of these providers, including Google, may store or process information on servers located outside Australia. Where that happens, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes access controls on our email and business systems. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as it is needed for the purposes described above, or for as long as we are required to keep it by law, and then take reasonable steps to destroy or de-identify it.
6. Accessing and correcting your information
You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable period. In limited circumstances we may need to refuse access, in which case we will tell you why in writing.
7. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version is always published on this page, with the date it was last updated shown at the top.
9. Contact us
Black Feather Services · Two Mates Renovation Pty Ltd
ABN 83 659 949 809
832 Military Road, Mosman NSW 2088
Email: info@blackfeatherservices.com.au
Telephone: 0449 099 192